Monitor, Manage and Control Your Telecommunications Costs
MTS’ visionary Telecommunications Expense Management (TEM) solution helps corporations, universities, institutions, government agencies, airports, utilities, and other enterprises looking for telecom expense management solutions. Reduce communications cost by improving the efficiency, performance, and accountability of telecommunications usage as well as reconciling telecommunications invoices against actual contracts.
• Operation Costs – Know what you’re spending
• Audit Controls – Know if your phone bills are correctly priced
• Fraud Control – Know if your system is abused
• Activity Analysis – Know how your communications are used
• Performance – Know who is using your equipment, and when
• Utilization – Know how and to what extent your devices are being used
• Facilities – Know your inventory and assets expenses
• Work Flow - Track work orders, trouble tickets and service requests, as well as Invoice approval processes
• Managed Services – Outsourcing your IT communications
You know automatically in real time by proactive alerts and messages.
The basis of our telecom expense management software is the MTS Application Suite infrastructure consisting of a series of modules that can be added as desired to cover telecom invoice management and much more. The basis of the TEM platform is the MTS Application Suite infrastructure consisting of a series of modules that can be added as desired. The MTS Application Suite is an integrated proactive and policy-based solution to manage and control the entire communications network, from basic Call Accounting through usage tracking and invoice reconciliation up to full IT Service Management. This web-based comprehensive, fully scalable solution lets enterprises and organizations save money and be more productive by providing them with the right tools to effectively manage their IT operations and services, thereby significantly reducing the cost and complexity associated with managing and monitoring internal and external communications.
The MTS Application Suite is designed to fit across the board of all organizations, enterprises, institutions or companies that desire to monitor, control, and manage their telecommunications expenses. The solution caters to all vertical markets, and is especially cost-effective for those enterprises that span multi-sites and have high volume communications traffic and expenses. It is these organizations that are also vulnerable to abuse and fraud, and the MTS solution is ideally suited for tracking these conditions, - while at the same time assuring the privacy of the parties.
The system’s scaleable, agile and modular architecture supports the ongoing expansion of system functionality. New modules may be added, based on customer requests, special projects requirements or market trends, and offer a comprehensive range of functionalities, including;
• Invoice Management (Bill Reconciliation, Dispute Management)
• Call Accounting & Management (On-line Directory of personnel
• Facilities Management (Assets, Cables, Inventory)
• Workflow & Help Desk (Work Orders, Trouble Tickets, MACs, Service Requests, Invoice
Approval process)
• Mobile Phone Usage Management (Calls Verification & Reconciliation)
• Switch and IT Provisioning (Class of Service, Switch Control)
• Bill-back (Charging to Accounts, Sending Invoices)
• Fraud Management (Alarms, Alerts)
• Budget Control Management (Credit Limit Manager)
• Reports (System, User Created, Performance Metrics, ACD & Traffic)
• Private Calls (Tagging)
• My Portal (Executive dashboard, Web Self-viewing)
The Application Suite is both user-centric as well as device-centric, allowing for a converged representation of a user's total communications expenses including landline, mobile, credit cards and other service expenses.
By being pro-active, the solution spots any abuse as the incidents are occurring in real time, thereby avoiding costly expenses afterwards. The policy-planning module implements and monitors real time performance and system usage based on policies and criteria that are defined by the organization to maintain budget control, user performance and system health.
This is an application that is a necessity for any organization that has telecommunications expenses and wants to know if they are correct and how they occurred. Various individual modules can be purchased by organizations that have any kind of audit controls, and the MTS modules will give them added-value for their existing solutions.
Application Suite
MTS Application Suite provides organizations with the right set of tools for effectively managing all communications network usage, resulting in enhanced productivity and maximized resources. The Application Suite integrates the various system modules and flexible architecture to provide a fully web-based user-centric converged solution, addressing all aspects of telecom resource management:
Featuring:
Significant Cost Savings
Enterprises have saved between 6 to 15% of their telecommunications expenses caused by innocent billing errors that are not detected. Checking the invoices against the contracts and prices makes sure that "extras" are not being charged, and that all the expenses can be accounted for.
Proactive and Policy-Based
By being pro-active, MTS’ Application Suite makes sure that your communications system is operating within the limits that were set up by your policy. As the thresholds are exceeded, an exception issuance alert is sent to the user incurring the exception. According to the policies, a set of priorities indicates what action to take. In addition to these "system alerts", there are also "application alerts" such as – new invoice with irregular amount, new task that needs to be taken care of, potential fraud, user over budget, contract about to expire, etc,
Total Communications
The Application Suite provides for the data collection of your legacy (voice) calls as well as voice over the Internet (VoIP) calls, mobile phone calls, calling cards, etc.
Multi-site
The MTS Application Suite can accommodate virtually an unlimited number of remote sites. Those sites could be dispersed around the world. All the sites could be viewed at a central location(s) from the web with proper authorization. The administrator or IT Manager of large international corporations can monitor, control, and set limits on any or all the remote sites using the multi-language, multi-currency features.
User-Centric Converged Application
MTS Application Suite has the unique ability to analyze and manage communications usage by employee, as well as by device. Flexible organizational structures enable individuals to be associated with various groups, accounts, and hierarchies. The employee-centric approach is critical as today’s employees are assigned multiple communications devices and applications, including extensions, mobile phones, and pagers.
Fully Web-based Application
MTS Application Suite utilizes the latest technology – including .NET Framework and SQL Server – to provide a true best-of-breed solution. The system can be accessed from anywhere around the world, with just an Internet Explorer and an Internet connection.
Flexible Reporting
MTS Application Suite collects and formats data into useful reports and graphs that can be analyzed, providing conclusions to enhance your organization’s efficiency. A wide variety of reports are provided which can be used as templates for creating additional user-defined or customized reports. An extensive set of filters for each report enable the user to pinpoint specific enquiries, such as “calls after work hours”, “international calls over 30 minutes”, etc. The carrier comparison report makes sure you are getting the best deal for your calls based on your actual calling patterns.
Integration and Customization
Integration with your existing CRM, ERP, and billing software is a straightforward, streamlined process. MTS Application Suite is customizable to bring all critical information about communications expenses, infrastructure and usage, and billing and invoicing into a single, easy-to-use interface.
Integrated Network Security
Rest assured that the right people have access to the right information. MTS Application Suite guarantees corporate security by authorizing different levels of user based application access. The network is also secure with an authentication database.
Fully Scalable
MTS Application Suite is built on a modular platform that enables easy scalability to meet your organization’s specific needs.
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